The good news is that Steam has a very fair and easy refund system in place, which we’re going to take you through now. One popular review from Steam seems to sum it up well: the game is “extremely fun but performs terribly.” Or maybe it’s just the negative reviews pouring in that’s convincing you you’re better off refunding the game, despite the positive reviews sourced from our reviews roundup. We don’t blame you either – who wants to deal with stuttering and frame rate drops on their first day of playing the game. Maybe you pre ordered Jedi Survivor, only to be let down on by the game’s woeful performance issues on PC. But sometimes, they don’t end up being what we expect them to be. About Us For more information about Lifehacker Australia, visit our about page.With an abundance of Steam Sales, there’s never been more incentive to stock up on a load of new games. Technical Something not looking quite right? Contact our tech team by email at office AT. Advertising To advertise on Lifehacker Australia, contact our sales team via our advertising information website. Contact Editorial To contact our editors, email tips AT or post to Lifehacker Australia, Level 4, 71 Macquarie St, Sydney NSW 2000.Streaming How technology keeps us entertained… Hive Five Reader votes to identify the best products in a given category. Regulars We also run a series of regular columns covering specific topics in more depth: Road Worrier Technology advice and real-world tips for travellers. (If you want to access the US site, you can go to us./.) Our tips are sorted into seven main categories - Communicate, Design, Fix, Money, Organise, Travel and Work - and tagged so they’re easy to browse and locate. Lifehacker Australia runs all the best tips and posts from the US, eliminating the ones that are irrelevant for Aussies and adding our own daily helping of tips and tricks with an Australian focus. We provide tips for technology and for life which you can use to make yourself more productive, with an emphasis on free software and tools you can put to use online. RSS | Twitter | Facebook Part technology guide, part productivity tool, Lifehacker helps you organise your workday and maximise your playtime. About h1 Email tips or questions to the: Lifehacker Tips Box Phone: +61 2 8667 5444 How to contact our team.If you need more help, you can always check out Steam’s Refund FAQ page or the ‘ How To Request A Refund‘ page. If the request is denied, you can appeal to get Valve to have another look at it. If it’s approved, you’ll get an email notifying you and the money will either go straight to your Steam Wallet or be back in your bank account within seven days. Valve will then go and review the request. Steam will also ask why you’re requesting a refund, and there’s no shame in choosing ‘It’s not fun’. If you select something else, Steam will attempt to solve the problem before offering a refund.įrom the refund request page, Steam will give you the option to refund the cost into your Steam Wallet or through your original purchase method (PayPal, credit card etc.). If you select, ‘It’s not what I expected’, the refund option will be on the next page. Once you’ve selected the game, Steam will have a few options you can pick from to let them know what the issue is.ĭepending on what you choose, you’ll need to work through the prompts to get to the ‘I’d like to request a refund’ option. If the game you want a refund for isn’t in this list, click on either ‘Games, Software, etc.’ or ‘Purchases’ to locate the game and select it. Once you’ve logged in through the browser, or you’re on the client support page, you’ll get a list of the last four games you’ve played. If you’re not using the client, you can go directly to the support page page here. If you’re using the Steam client, you can go to the Help button at the top of the window and select ‘Steam Support’, which will take you to the support page. It can be a little confusing, so here’s how to do it. Under Australian Consumer Law, consumers can also get a refund after this time if the game doesn’t work as advertised.īut to request a refund, you’ll need to go through Steam Support. To be able to get a refund for a game on Steam, you must make a request within two weeks of purchase and with less than two hours of playtime. What are the requirements for a Steam refund?
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